Hamster Privacy Policy
This Policy will help you understand the following contents:
Last Updated: Dec 01, 2024
This Privacy Policy (" Policy ") applies to www.hamsterdw.com, Hamster App("Hamster"), and other Hamster-related sites, apps, communications, and services (" Hamster Services "). Dream World Technology Co.，Limited,( "Hamster","we", "us" ,"our") is the service provider and operator of Hamster Services. We value and respect your privacy, and we are committed to protecting it in compliance with this Privacy Policy and applicable laws and regulations. This Policy aims to provide you (" you ", " User ") with an understanding of our practices concerning the collection, use, share and storage of personal information we collect from or about you when you interact with us, as well as your rights regarding the information you provide and how we safeguard those rights. By accessing and using the Hamster Services, you agree to be bound by this Policy. If you do not agree with this Policy, in whole or in part, you should not use the Hamster Services.
It is important to note that this Policy does not apply to any products, services, websites, or content offered by third parties ("Third-Party Services"). Third-Party Services are governed by their respective privacy policies, and we encourage you to review the privacy statements of any Third-Party Service you may choose to use.
We strongly advise you to read this Policy carefully to understand our practices regarding your personal information. We also recommend visiting this Policy frequently to stay informed of any updates. If you have any questions, please feel free to contact us at dreamworld@hamsterdw.com .
You can also access this Policy by the following means:
Me> Settings>About Us>Privacy Policy
1. What Information We Collect About You
2. How We Use Your Information
3. How We Share Your Information
4. Children’s Privacy
5. Your Rights and Choices
6. Third-Party Service Providers and Services
7. Data Security and Retention
8. International Data Processing & Transfer
9. Update of this Policy
10. How to Contact Us
11. Supplemental Terms - Jurisdiction Specific Terms
1. What Information We Collect About You
We collect information about you through various means when providing the Hamster Services. Please note that certain types of information are necessary for us to provide the Hamster Services to you. If you choose not to provide us with such information or request its deletion, you may no longer be able to access or use the Hamster Services. We collect your information in the following ways:
Information You Provide Directly to Us
Profile information. This includes your avatar, nickname, and User ID.
Registration details. We may collect your email address, gender, date of birth, phone number, registration region and nationality inferred by your registration region.
User-generated content. If you create or upload content, such as audio, texts, or pictures (referred to as " User Content "), we collect this content and associated metadata, including details of when, where, and by whom the content was created.
Messages. This includes the content of text messages and graphic messages, and other type of messages exchanged through Hamster's messaging functionalities, as well as information regarding message timestamps, recipients, and read statuses. We may also access information, including text, images, and links found in your device's clipboard, with your permission. For example, if you choose to share data with a third party or paste content from the clipboard onto Hamster, we access the data stored in your clipboard to fulfill your request.
Transaction information. When you make purchases related to Hamster, we collect the order number and information about the goods or services you have purchased. This helps us understand user feedback and analyze consumption patterns.
Account verification information. In some cases, we may require proof of identity or age to verify your account.
Correspondence information. If you contact us for support, we also collect correspondence information to provide a user feedback service to you.
Information We Obtain Automatically
We automatically collect certain information from you when you access and use Hamster Services, including your Internet Protocol address ("IP Address") and device identifiers. Here is an overview of the information we collect:
Device Information. When you start using Hamster Services, we collect information about the mobile device you are using, such as your IP Address, identifiers for advertising purposes, device model, operating system, system language and region, mobile carrier, network type, and app version. We assign you a unique device ID and user ID. If you log in from multiple devices, we use this information to identify your activity across devices.
Location Information. With your permission, we offer location-based services to enhance your experience in Hamster, such as helping you find nearby users and matching you with players for in-app functions. Your refusal of such permission will not affect your ability to use Hamster. You may change access to your location data via the settings on your mobile device or your in-app setting menu.
Usage Information. When you use Hamster Services, we collect information regarding your use of the Hamster Services. This includes information about your interactions with Hamster (e.g., your log information, or actions you take within the app).
Information We Obtain from Other Sources
We may receive information about you from other sources, such as Third-Party Services, in accordance with their privacy policies.
Third-Party Services. You have the option to log in through various third-party platforms, such as Apple ID, Google, Facebook. By choosing any of these methods, we collect personal information from the respective platforms, such as your account ID, and/or email address. Depending on their policies, you may opt not to provide certain information.
Advertisers and Partners. Our advertisers, measurement partners, and other trusted partners may share information with us about your activities outside of Hamster, such as your actions on other websites, apps, or in physical stores. This may include information about products or services you purchased. This information, including mobile identifiers for advertising, is used to help match your actions outside of Hamster with your Hamster account.
Other Third Parties. In accordance with applicable law, we may obtain your personal information from individuals, business entities, public sources, or other third parties acting on your behalf or in partnership with us. We will explain this to you at the time of collection and obtain your consent.
We may also use other methods to collect additional information about you, your device, or your use of the services. We will explain these methods to you at the time of collection and obtain your consent if required by applicable laws.
Please note that we are not responsible for the privacy practices of our service providers and business partners, and their information practices are not covered by this Policy. We may aggregate or de-identify the information described above, and such aggregated or de-identified data is not subject to this Policy.
2. How We Use Your Information
We use the information we collect from you to ensure the operation, maintenance, enhancement, and development of all features, functionality, and services offered on Hamster Services. Here is an overview of how we use your information:
Security and Fraud Prevention. We use your information to provide security for our websites, products, software, and applications. This includes preventing fraud and abuse.
Service Provision and Support. We use your information to fulfill your requests for services, support, and information. This includes internal operations such as troubleshooting, testing, research, statistical analysis, data analysis, and soliciting your feedback.
Improving and Developing Hamster Services. We use your information to improve and develop Hamster Services, ensuring that we continue to enhance the platform based on user feedback and needs.
Social Functions of Hamster. We utilize your information to support the social functions of Hamster, allowing you and other users to utilize features such as voice chat and the Birthday Party Event service.
Location-Based Services. With your permission, we provide location-based services to enhance your experience. This may include helping you find users nearby and matching you with nearby players for Hamster.
Age Verification. To comply with legal requirements, we use your information to ensure that you meet the age restrictions for using Hamster Services.
Communication and Feedback. We use your information to communicate with you and respond to your feedback. This enables us to address your inquiries, provide support, and keep you informed about updates and developments.
Enforcement of Policies. We utilize your information to enforce our Terms of Service, Community Guidelines, and other policies to maintain a safe and positive environment for all users.
Sales and User Support. We use your information to facilitate sales, promotions, and purchases of goods and services on Hamster Services. Additionally, we provide user support to assist you with any issues or inquiries related to your interactions on the platform.
Occasional Promotional Activities. From time to time, we may launch promotional activities. If you choose to participate in such activities, we will collect the information you voluntarily provide, such as your name and contact details, to contact you and grant you prizes. Your participation in these activities is voluntary, and if you choose not to provide the necessary information, it may affect your eligibility for the prizes, but it will not impact your normal use of other features.
In certain cases, we may seek your consent to process your personal information for specific purposes. If you provide consent, you can withdraw it at any time, and we will cease processing your data for that purpose.
3. How We Share Your Personal Information
Hamster does not sell your personal information to third parties. However, we may share your information in the following ways:
Delegation to Affiliates
We may delegate the processing of your personal information to our affiliates to fulfill the purposes described in this Policy. Such delegation will be within the scope of the purposes described, and we ensure that our affiliates comply with the provisions of this Policy regarding the retention of personal information.
Service Providers and Business Partners
We may share certain information with service providers and business partners to assist us in performing business operations and for business purposes. These parties may include website hosting providers, database maintenance providers, data storage and security service providers, payment processors, transaction fulfillment providers, advertising and marketing vendors, and others. We require these parties to process the information in compliance with this Policy, limit its use to the purposes for which it is provided, and implement reasonable confidentiality measures.
Corporate Transactions
In the event of a substantial corporate transaction such as the sale of a website, merger, consolidation, asset sales, or bankruptcy, we may share all the information we collect.
Legal Compliance and Protection
We may disclose your information when required by law, subpoena, or other legal process, or when we have a good faith belief that disclosure is reasonably necessary to investigate, prevent, or take action regarding suspected or actual illegal activities, assist government enforcement agencies, enforce our agreements with you, investigate and defend against third-party claims or allegations, protect the security or integrity of our services, or exercise or protect the rights and safety of Hamster, our users, personnel, or others. We strive to notify users about legal demands for their personal information unless prohibited by law or court order, or in case of emergencies. We may choose to challenge such demands when we believe they are overbroad, vague, lack proper authority, but we do not guarantee to challenge every demand.
Consent and Third-Party Services
We partner with third-party services (e.g., Facebook) to provide sign-up, log-in, and content-sharing experiences. If you choose to use these features, we may share information about you with these Third-Party Services. Depending on the permissions you grant, these Third-Party Service may access your account information and other information you choose to provide. When engaging in public activities on Hamster, be cautious about disclosing personal information, as it may be read, collected, or used by other users. Hamster is not responsible for the information you choose to submit in such cases.
It's important to review and understand the privacy practices of our Third-Party Service Providers and business partners, as their information practices are not covered by this Policy.
4. Children's Privacy
Hamster Services are not intended for children under the age of 16, and you may not use our services if you are under the age of 16. In certain cases, this age may be higher due to local regulatory requirements, please review Supplemental Terms - Jurisdiction Specific Terms for more information. If we become aware that a child has provided us with personal information in violation of applicable laws, we will delete the information we have collected and terminate the child's account unless we have a legal obligation to retain it.
5. Your Rights and Choices
We are committed to providing you with rights regarding your personal information, in accordance with applicable laws. We also hope that you will take control of your information by providing you with a number of tools. The details of how you can control your information include:
You have the right to access the information we have collected about you. As part of your right to know, you are entitled to receive specific details about the personal information we have collected, including the categories of sources from which the information was obtained, the business or commercial purpose for collecting or sharing the information, and the categories of third parties with whom we share the information.You also have the right to request a copy of your information we have collected about you.
You have the right to correct and update your information. If you wish to access and edit your information, you can navigate to "Me" (or the icon in the lower right of the first page, the same below) -- click on the angled symbol ''>" in the upper right corner of the page -- edit your profile information.
You have the right to delete the information we have collected about you. If you want to delete your account, you have two options: either navigate to "Me" > "Settings" > "Account Management" > "Delete Account" or reach out to us using the contact details provided in the "How To Contact Us" section.
You have the right to withdraw your consent at any time where the Hamster Services rely on your consent to process your personal information. If you withdraw your consent, you may not be able to continue to receive some and/or all of the Hamster Services. Withdrawal of your consent or authorization will not affect the validity of our prior processing activities based on your consent.
When using the Hamster Services, you have the right to control who can contact you and what content you want to be publicly visible by adjusting the settings under "Me" > "Settings" > "Privacy".
You may have other rights depending on the jurisdiction in which you live. Please see Supplemental Terms - Jurisdiction Specific Terms for more information.
If you cannot or do not want to exercise your rights directly in the App, you may exercise your rights by contacting us at dreamworld@hamsterdw.com in person or through an authorized agent or representative to act on your behalf, if permitted by applicable law. We will respond to your requests in accordance with applicable law and after verifying your identity. We may request additional information from you to confirm your identity and to ensure that we are providing access to the correct person's information. If you designate an authorized representative, you must provide evidence that the representative has the necessary authority, such as the power of attorney or valid written authorization.
While we generally do not charge a fee for processing lawful and reasonable requests, we may charge a reasonable fee for repeated requests that exceed a reasonable limit, as permitted by applicable law and based on actual administrative costs.
We may refuse to process certain requests or respond to only some of your requests if exceptions apply or if we are otherwise entitled to do so under applicable law. For example, we may not comply with requests that are manifestly unfounded, manifestly excessive, or that require the disclosure of third-party information.
If you disagree with a decision we have made regarding your request, you also have the right to lodge a complaint with a competent data protection authority. It is important to note that we will not discriminate against you based on your exercise of your privacy rights.
6. Third-Party Service Providers and Services
During your use of Hamster Services, you may encounter links to third-party websites or content and services provided by third parties. Some third-party products or services may be accessed through SDKs or other means to provide certain functions and features in Hamster, such as third-party logins, notifications, and user analysis. It is up to you to decide whether to visit or accept the offerings of third-party websites, products, and services. Please note that this Policy does not apply to products and services provided by third parties. As we have limited control over third parties, we are not responsible for their collection and processing of your personal information.
Hamster utilizes the Agora SDK To understand how your personal data is used and processed in relation to these SDK, please refer to the Agora Terms of Service and Agora Privacy Policy .
Hamster utilizes the Easemob IM SDK To understand how your personal data is used and processed in relation to these SDK, please refer to the Easemob IM Privacy Policy .
Hamster utilizes the Firebase SDK To understand how your personal data is used and processed in relation to these SDK, please refer to the Firebase Privacy Policy .
7. Data Security and Retention
We employ various managerial, technical, and physical measures to safeguard the integrity and security of your information. The specific measures used may depend on the sensitivity of the information. However, it's important to understand that no security measures or systems can provide absolute guarantee of protection. We evaluate these measures on a regular basis to ensure the security of the processing.
We retain data related to your use of Hamster Services for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws. This may include retaining information for tax and accounting purposes, compliance with contractual and legal obligations, legitimate business interests (such as improving and developing Hamster Services, enhancing safety, security, and stability), and the exercise or defense of legal claims.
The retention periods for different types of information and purposes may vary. For example, if you have an account, we retain your profile information as long as your account is active. In case of violations of our Terms of Service, Community Guidelines, or other policies, we may take immediate action to remove your profile. We may also retain certain information if necessary for purposes of safety, security, and fraud prevention,for example, if we deactivate a user’s account because of unsafe behavior or security incidents, in such cases, we may also retain other relevant information about you to address and resolve the violation in accordance with our policies and legal obligations and/or prevent that you're opening a new account in the future.
8. International Data Processing & Transfer
We operate globally with affiliates, contractors, and service providers situated in various countries. Due to this global presence, we may need to transfer your personal data to jurisdictions other than your country of residence for communication, access, storage, and other purposes. If we share information about you with Hamster affiliates, subsidiaries, partners, or service providers, we take appropriate measures to ensure that such entities adequately protect your information in accordance with this Policy and applicable laws.
9. Update of this Policy
We reserve the right to periodically update or modify this Policy to reflect changes in our business, technology, and relevant laws and practices. Whenever we make updates to the Policy, we will notify you by updating the "Last Updated" date at the top of the revised Policy, or providing any other notice as required by applicable law. We strongly recommend that you review the Policy each time you visit Hamster to stay informed about our current privacy practices .
10. How to Contact Us
If you have any comments, questions, concerns or requests regarding this Policy or our practices related to the protection of personal information, please feel free to contact our Data Protection Officer (DPO) at dreamworld@hamsterdw.com. To ensure a prompt and efficient response, please label your email subject line as "Hamster Privacy Policy request." Our DPO is responsible for overseeing and implementing our personal information protection strategy, as well as ensuring compliance with applicable laws and regulations. We will make every effort to review your requests promptly, verify your user identity, and respond within the timeframe required by any applicable law. If your request involves complex or significant issues, we may require additional information.
11. Supplemental Terms - Jurisdiction Specific Terms
In some jurisdictions where you access or use Hamster Services, applicable laws may require us to supplement this Policy with jurisdiction-specific terms. These supplemental terms are an integral part of this Policy. In the event of any conflict between the provisions of the Supplemental Terms and the rest of this Policy, the Supplemental Terms will prevail.
If you are a resident in Egypt, by using our services, you confirm that you are at least 18 years old. If you are under 18, please ensure that your parent or legal guardian reviews these terms with you. As a parent or legal guardian of a user under 18, you acknowledge that the user is at least 13 years old. You also declare that you have reviewed and agreed to this Policy and the Terms of Service, allowing your child to use the Hamster Services and register for an account.
If you're using the Hamster Services in the United Arab Emirates (“UAE”), the following additional terms apply.
Your Rights：
As a resident of the UAE, you have the following key rights under the UAE Personal Data Protection Law (PDPL):
Right to be Informed
You have the right to know how your personal data is being used, including who it is shared with and the safeguards in place for cross-border processing.
Right to Access
You can request a copy of your personal data from the data controller.
Right to Rectification
You can request corrections to inaccurate or incomplete personal data.
Right to Erasure
You can request the deletion of your personal data under certain circumstances.
Right to Object/Opt-out
You can object to the processing of your personal data for marketing or statistical survey purposes.
Right to Data Portability
You can request your personal data to be transferred to another controller where feasible.
Right not to be Subject to Automated Decision-making
You can object to decisions made solely based on automated processing.
Right to lodge a complaint
You have the right to lodge a complaint with the UAE Data Bureau if you believe there has been a violation of the PDPL provisions.
Additionally, we will adhere to the provisions of the DIFC DP Law and you will not face discrimination while accessing the Hamster Services.
For inquiries or to exercise your rights, you have two options:
navigate to 'Me' > 'Customer Service' to reach out our Customer Service Team, or
please contact us at dreamworld@hamsterdw.com.
In jurisdictions where the national or official language is not English, the version of the Hamster Privacy Policy in your local language may set out additional terms specific to your jurisdiction. Please also refer to the version of this Hamster Privacy Policy in your local language for further information.